How to Talk to Your Customers in a Voice First World

With the rise of artificial intelligence (AI) and natural language understanding (NLU), customer expectations have begun to shift towards “voice first”. What once involved a person having to fill out web forms or installing a mobile app can now be done quickly by asking their favorite AI. As these systems become more interconnected, especially in the home and automobile, we will begin to see new interactions that will allow these AI’s to talk to one another, to serve our needs.

After this session, you’ll be able to:

  • Understand what today’s AI expectations mean for your company
  • Learn what you should be thinking about today to meet evolving consumer behavior
  • Implement engagement strategies that connect with customers in a voice-first world